Welcome to Cowpokes Onlines! We’re more than just an online store—we’re your partner in the western lifestyle. Below you’ll find answers to the most common questions about our products, shipping, returns, and more. If you don’t find what you’re looking for, our customer service team is always ready to help.

🤠 About Us & Our Products

Who is Cowpokes Onlines for?

We cater to folks who live and love the authentic Western and ranch lifestyle. Our target customers include:

  • Working ranchers and farmers needing durable Barn Supplies and Animal Care products.
  • Rodeo participants and enthusiasts looking for reliable gear like Ariat boots and performance wear.
  • Families, especially those with young cowboys, shopping for Boy’s Clothing, Boots, and Snap Shirts.
  • Anyone who appreciates hardwearing, authentic Western apparel and supplies, from Men’s Work Boots to practical accessories.
What makes Cowpokes Onlines products special?

Our products are built for the hardworking lifestyle. We bridge the gap between authentic quality and accessible value. Whether it’s Boy’s Denim that can handle a day in the saddle or Animal Medical Care essentials you can count on, every item is selected for its durability, functionality, and genuine Western style.

Do you offer products for animals as well as people?

Absolutely! A true ranch hand knows that caring for your stock is part of the life. We offer a full range of Animal Care, Animal Grooming, Animal Medical Care supplies, and even Animal Treats. We’re your one-stop shop for the whole ranch—two-legged and four-legged.

📦 Ordering, Shipping & Delivery

Where do you ship to?

We ship globally from our base in Atlanta, GA, serving the worldwide Western community. However, due to carrier limitations, we are unable to deliver to some remote areas (including certain parts of Asia and other remote regions). If you’re unsure about your location, please contact us before ordering.

What are my shipping options and costs?

We offer two clear trails to get your gear to you:

  • 🚚 Standard Shipping ($12.95 flat rate): The reliable workhorse. Shipped via DHL or FedEx. Delivery in 10-15 business days after shipment. Fully tracked.
  • 🎁 Free Shipping (Orders over $50): The no-fuss favorite. Shipped via EMS. Delivery in 15-25 business days after shipment. Perfect for planning ahead and stocking up.

Please note: Delivery times are estimates and may vary based on destination and customs processing.

How long does order processing take?

Once you “saddle up and check out,” our team gets to work. We carefully process and pack your order within 1-2 business days. Every boot, belt, and barn supply is checked to ensure it meets our rugged standards before it hits the trail.

Will I be able to track my order?

Yes, partner. For both shipping methods, you’ll receive a tracking number via email once your order ships. You can follow your gear’s trail right to your doorstep.

💳 Payments & Security

What payment methods do you accept?

We accept all major credit cards and secure online payment methods to make your checkout smooth: Visa, MasterCard, JCB, and PayPal. All transactions are processed through secure, encrypted channels.

Is my payment information safe?

Absolutely. We value your trust as much as we value quality tack. We use industry-standard encryption and security protocols to ensure your personal and payment information is protected. We do not store your full payment details on our servers.

↩️ Returns & Exchanges

What is your return policy?

We stand by our products, no ifs, ands, or buts. If any item doesn’t fit your expectations or the hardworking lifestyle it was meant for, we offer a straightforward 15-day return policy from the date you receive your order. Items must be unused and in original packaging.

How do I start a return?

Initiate a return by contacting our customer service team at [email protected]. We’ll guide you through the simple process and provide you with a return authorization and instructions. It’s about trust, plain and simple.

Are there any items that cannot be returned?

For health and safety reasons, Animal Medical Care items and opened Animal Treats cannot be returned. All other items in new, unused condition with original tags are welcome back within the 15-day window.

🆘 Account & Customer Service

How do I contact customer service?

Our dedicated team is here to help you with any questions about your “trail ride” with us. Reach out via:

Email: [email protected]
Based in: Atlanta, serving the global Western community.

We aim to respond to all inquiries within one business day.

Do I need an account to place an order?

No, partner. You can check out as a guest. However, creating an account lets us saddle up your future orders faster, allows you to track order history, and saves your shipping details for next time.

What is your company address?

You can find us at:
Cowpokes Onlines
1864 Kuhl Avenue, Atlanta, US 30328

Still have questions? Don’t hesitate to get in touch. We’re here to ensure your experience with Cowpokes Onlines is as reliable and straightforward as our products.

Email us at: [email protected]

Ranch-ready looks. Hardwearing style. Better value. Delivered.

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