Shipping Policy

Howdy, Partner! Welcome to Cowpokes Onlines, your trusted outpost for authentic western gear and animal care essentials. We’re fixin’ to get your orders to you safely and efficiently, whether you’re gearin’ up your young buckaroo with Boy’s Boots or stockin’ the barn with our reliable Barn Supplies. This here policy lays out all the details on how we ship your goods and how to handle returns if needed—so you can shop with the confidence of a seasoned trail boss.

1. Saddle Up & Ship Out: Our Shipping Details

We process orders quicker than a mustang out of the gate! Once you place your order, here’s what to expect:

Order Processing Time

• 1-2 Business Days: We’ll get your order packed and ready to ship from our ranch (warehouse).

Shipping Methods & Delivery Times

We partner with trusted carriers to deliver your gear across the globe (excludin’ some remote areas in Asia and elsewhere). Choose the trail that suits you best:

Note: Delivery times are estimates and may vary due to customs, weather, or other factors beyond our control. We’ll provide trackin’ information as soon as your order hits the trail.

2. The Return Trail: Our Returns & Exchanges Policy

We stand behind our gear as firmly as a cowboy stands in his stirrups. If somethin’ isn’t right, we’ve made the return process as straightforward as a trail through open prairie.

The Basics: Timeframe & Condition

We gladly accept returns and exchanges for most items within 15 days of you receivin’ your order. To be eligible:

• The item must be unused, unworn, and in its original condition.
• All original tags, labels, and packaging must be attached and intact.
• The item must be returned in the original product packaging or a suitable substitute that provides equal protection.

Step-by-Step Return & Exchange Process

Follow this trail map for a smooth return or exchange:

1. Initiate Your Request: Within 15 days of delivery, contact our customer service team at [email protected]. Use the template below to ensure we get all the necessary details fast.
2. Receive Instructions: We’ll email you a Return Merchandise Authorization (RMA) number and detailed instructions on where to send your package. Returns sent without an RMA number cannot be processed.
3. Pack It Up Securely: Place the item(s) in their original packaging, include all tags, and seal the box securely. Include a copy of your original packing slip or order confirmation inside the package.
4. Ship It Back: Mail your return package to the address we provide. We recommend usin’ a trackable shipping service. The customer is responsible for return shipping costs unless the return is due to our error (wrong item, defective item).
5. Inspection & Processing: Once received at our ranch, our team will inspect the item(s). We’ll notify you via email once the inspection is complete and your refund or exchange is bein’ processed.

Refunds: When & How Your Money Returns

We process refunds faster than a jackrabbit on open land!

• Timing: After we receive and inspect your return, please allow 5-10 business days for the refund to be processed back to your original payment method.
• Method: Refunds will be issued to the original form of payment used during purchase.
  • Credit/Debit Card (Visa, MasterCard, JCB): The refund will appear on your card statement. The postin’ time depends on your bank’s policies.
  • PayPal: The refund will be sent back to your PayPal account.
• Shipping Costs: Original shipping fees (like the $12.95 for Standard Shipping) are non-refundable. If you received free shipping, the value of the discounted shipping may be deducted from your refund if the return makes the order total fall below the $50 free shipping threshold.
• Exchanges: For size or item exchanges, we will ship the new item once the return is received and inspected. Standard shipping charges apply for the new shipment.

Damaged, Defective, or Wrong Items

If your Boy’s Snap Shirt has a loose thread right out of the box, or you received Animal Grooming supplies instead of the Boy’s Ball Cap you ordered, we’ll make it right—on our dime.

Contact us immediately at [email protected] with your order number and photos of the issue. We’ll provide a prepaid return label and expedite a replacement or refund.